The new standards for hygiene, cleanliness, and social distancing have shaped not only our everyday life but also the hospitality industry, taking on new vital dimensions now. Laundry Attendant. Make sure to choose the questions you feel are most relevant to your own house! Staff: Good afternoon. Separate bags for rubbish and soiled linen. Housekeeping is a physically demanding job; it takes someone fit, and with a lot of energy, to carry out. Some questions you can ask include: Additionally, ensure the housekeeper is familiar with how to clean certain surfaces in your home. I only ask for new towels and toilet paper if I happen to run out. Ask about past experience, including how many years a person has in the cleaning business and what kinds of cleaning jobs they’ve held. — when I see that housekeeping is servicing my room I … Thank you very much for your stay in our hotel for three days during your visit to Mumbai. 2. On a daily basis, the housekeeping team is responsible for cleaning guest rooms and ‘turning down’ beds, as well as replacing any dirty towels and replenishing any other amenities. 2. Housekeeping is often an entry-level job, and many people enter the field having no prior experience. Hospitality Internship- Housekeeping. Hotels are increasingly tapping the services of outsourcing agencies specializing in commercial cleaning to instruct in-house housekeeping staff on how to implement safe and hygienic sanitization practices as well as provide personalized service to guests. At many hotels, housekeeping jobs pay up to $27 per hour, with health care benefits that cover workers’ families. If you are on the hunt for a hotel housekeeping position, you are likely to see job postings similar to the one below: Hotel Housekeeper. Ask if they would recommend the candidate for the position, and why (or why not) they would do so. Staff training is crucial to improving housekeeping job performance. Whether it’s a mint on the pillow, a mini shampoo in the bathroom, or a soft towelling robe, guests love complimentary products, so including some freebies will always go down well. In an industry with high employee turnover, these procedures keep staff aligned with your property’s ideal service and safety standards. Airport shuttle available at an additional charge. Consequently, it is important for you to prepare the potential question and knowing the way of answering those to carter the interview. I'll call housekeeping. To better understand how these changes affect both guests and housekeepers, we invited Svetlana Udalov, CEO … Don't just tell the interviewer how long you take to clean a room, tell him what you do with your time and how you work to complete the job in an efficient manner. At higher-end properties, $3 to $5 per guest per night is typical, says Lillian Africano, president of the Society of American Travel Writers. Simply click on the link to listen to the pronunciation. Employers ask this question to see if you can maintain a positive attitude despite the challenges that may come with the job. If it’s the sort of mattress that needs rotating, this should be done every six months, or according to the label. Your housekeeping trolley should be equipped with the following cleaning supplies: If you would like more tips for choosing the best cleaning products and equipment for your hotel, take a look at our janitorial supplies buying guide. It’s best to try and plan them for a quiet period when many of your rooms are not fully booked up. Use this question to highlight all the relevant skills you have for the job so that you can show the interviewer how you match up with the requirements for the job. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. Initial question: Guest: What do I have to do when I want my laundry done? LA (Knocks at the door.) I was in a hotel room in Paris, at a very high end hotel off The Champs Elysses. Your housekeeping team will be responsible for replenishing these supplies as needed, so they will need to have enough in their trolley to restock each room they clean that day. In this section, we’ll take you through everything you need to equip your team with. Read more. So, you should also stock your trolleys with: The trolley needs to have adequate supplies to service every room on the shift, as running to and from the stockroom repeatedly will use up valuable time. Dear Guest, It was a great pleasure for our hotel to have such valuable and loyal customers like you. Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. You should also wash your pillows every six months. 715 executive housekeeper interview questions. Brush up on your cleaning procedures with our hotel housekeeping guide. If you want your guest bedrooms to be as clean as possible, you’ll need to have an effective housekeeping strategy in place. Sample Apology Letter to Hotel Guest Complaint. National Hospitality: How to Hire a Hotel Housekeeper. Comfort Inn St.Martin . Based in Manchester, U.K., Natalie Baker has been a freelance beauty and fashion writer since 2009. This hotel is very clean. From the moment I checked in the staff bent over backwards to help me with what ever I needed and went above and beyond. Laundry porters and linen room assistants also help to make sure that there’s always a supply of fresh bed sheets and clean towels on hand. This is especially evident in a new post coronavirus world. Tasks include everything that can help the hotel’s governor in his/her duties. They want housekeepers who can stay productive and take pride in their work. Interviewing for any job can be a stressful experience, but anticipating questions and preparing your answers can help you feel ready for the interview. Please fill in the form if you wish to do the laundry… Example conversation. That means working out how many staff you need to employ per shift and creating a checklist for them to follow in each area to ensure cleaning standards are met. Ask the caller to hold on while you scramble for pen and paper. Forget uncomfortable beds, poor service, or itchy bathrobes: hotel guests are most likely to be put off by poor housekeeping. You may want to consider the following features when choosing your trolley: Remember to bear the size of your hotel in mind, as you’ll need to consider the logistics of moving the cart. If your visit is longer than three days, tip each morning so the right housekeeper receives it. Housekeeping is what hotels depend on to keep up on regular cleanliness. There is a huge workload on the hotel housekeeping staff. ). What type of special service do you require? And it’s always a quiet sleep. Bathrooms tend to be much more prone to build-ups of dirt, mould, grime, and hair than the bedroom, so your staff need to be methodical and very thorough when cleaning this area. Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. LA (Knocks at the door.) B: Oh, I see. There are so many changes in hotel procedures right now and the Housekeeping Department has surely suffered the biggest impact caused by the coronavirus pandemic. B: I'm sorry, sir. Now this one is really gross. If they consider you serious and motivated, and you can come and keep the house when they need it, they will hire you. Ask for specific examples of teams and projects the candidate has worked on in past jobs or experiences, and what resulted from her efforts. You may be confused about if – and how much – you need to be tipping hotel staff, from the valet to housekeeping to the concierge. Dirty laundry should also be kept in a separate bag, so it’s clear what is soiled and what is clean. Improve Your Housekeeping Operations. The interviewer wants to know that the job meets your expectations. Photo by @plqml on Unsplash. LA: This is the laundry bag, and the laundry form. Difficult customers are a part of any job in the hotel industry. Ask the hotel’s concierge about information concerning job openings and where to apply. Hotel Housekeeping Conversation – Asking for Special Service. If you’re looking for more advice, visit our dedicated hotel advice centre, where you’ll find loads of insider tips about the industry. You can’t ask for any more. Nail the onboarding and training processes. Everybody answers this question differently depending on previous experience. Effectively answer this question by thinking of a certain time in your career when you had an especially challenging housekeeping task. Ask questions about the position to expand on your knowledge of the role. Hôtel George Sand is rated "Fabulous" by our guests. Ask for Late Hotel Check Out. This brings me to a weird habit of mine (apparently?) Bring contact information, or a list of references , for people who can attest to your character, experience, and housekeeping ability. So, you're saying that you've already run out of your amenities. If you’re stuck with a late return flight and could do with some extra time in your room, then asking for a late check out right when you first check in is one of the most important things to do upon arrival. Hotel Hôtel Eiffel XV Airport shuttle. 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